VOR Services Limited -

Quality Policy

The management and personnel of VOR Services Limited are committed to providing a high-quality service in the area of Quality management by continually improving Client Service, Human Resource Management and Company Operations.

Total customer satisfaction, the company’s primary objective, is achieved by recognising, understanding and evaluating customer needs and trying to exceed them.

Executive Management are committed to the efficient operation and continual improvement of performance and the Quality Management System, and gives complete approval and commitment to this policy. To this end S.M.A.R.T quality objectives are set at all levels of the organisation, and measured to facilitate effective and efficient review. These objectives include identified key risks and opportunities, and are reviewed at minimum annually through the management review process.

To ensure that we continue to meet our own high expectations and those of our customers, we have adopted a risk-based approach to identify threats and opportunities.

Development and training of employees is a top priority.

Human Resource Management is based on the principles of close training and supervision, excellent communication skills for all personnel and high personnel satisfaction.

Management will provide adequate resources and training needed to continually improve the effectiveness of the Quality Management system.

The above goals are complete by an effective and efficient company Quality Management System based on the requirements of ISO 9001:2015. The Company’s commitment in meeting, and exceeding these requirements secures a prosperous future and sets a unique standard for others to follow. The Directors will take into consideration the views of interested parties and the effect the company’s activities have upon the environment, and are committed to meeting all compliance obligations including contractual, statutory, legal and others of relevance.

In fulfilling the above Quality Policy, the Directors recognise the importance of its suppliers and will work with them to improve the quality of their services.

The success of this policy is monitored, controlled and improved through elements of this Quality System such as internal audits, management reviews, corrective/ preventive actions and training.

Each employee will be made aware of the importance and contents of this Quality Policy and be encouraged to contribute to the success of the Quality Management System. The Company’s goals and commitment in meeting the requirements of ISO 9001: 2015 will secure a prosperous future and set a unique standard for others to follow.

To ensure that all relevant staff, customers and third parties are aware of the QMS, and their particular responsibilities within it, this policy is displayed and communicated publicly, supported by awareness and training activity.

General Data Protection Regulation

Art. 4 GDPR Definitions

For the purposes of this regulation, the following terms are defined as follows:

(1) „personal data“ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

(2) ‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Part 1 (3) DPA 2018 Terms relating to the processing of personal data

(2) “Personal data” means any information relating to an identified or identifiable living individual (subject to subsection (14)( c));

(3) “Identifiable living individual” means a living individual who can be identified, directly or indirectly, in particular by reference to

(a) an identifier such as a name, an identification number, location data or online identifier, or

(b) one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the individual.

(4) “Processing”, in relation to information, means an operation or set of operations which is performed on information, or on sets of information, such as

(a) collection, recording, organisation, structuring or storage;

(b) adaptation or alteration,

(c ) retrieval, consultation or use,

(d) disclosure by transmission, dissemination or otherwise making available,

(e ) alignment or combination, or

(f) restriction, erasure or destruction.

S. 170 DPA 2018 Unlawful obtaining etc. of personal data

(1) It is an offence for a person knowingly or recklessly

(a) to obtain or disclose personal data without the consent of the controller,

(b) to procure the disclosure of personal data to another person without the consent of the controller, or

(c) after obtaining personal data, to retain it without the consent of the person who was the controller in relation to the personal data when it was obtained.(…)

(4) It is an offence for a person to sell personal data if the person obtained the data in circumstances in which an offence under subsection (1) was committed.

(5) It is an offence for a person to offer to sell personal data if the person

(a) has obtained the data in circumstances in which an offence under subsection (1) was committed, or

(b) subsequently obtains the data in such circumstances.

S. 171 DPA 2018 Re-identification of de-identified personal data

(1) It is an offence for a person knowingly or recklessly to re-identify information that is de-identified personal data without the consent of the controller responsible for de-identifying the personal data.

(2) For the purposes of this section and section 172

(a) personal data is “de-identified” if it has been processed in such a manner that it can no longer be attributed, without more, to a specific data subject;

(b) a person “re-identifies” information if the person takes steps which result in the information no longer being de-identified within the meaning of paragraph (a)

(5) It is an offence for a person knowingly or recklessly to process personal data that is information that has been re-identified where the person does so—(a)without the consent of the controller responsible for de-identifying the personal data, and(b)in circumstances in which the re-identification was an offence under subsection (1).

S. 173 DPA 2018 Alteration etc. of personal data to prevent disclosure to data subject

(1) Subsection (3) applies where

(a) a request has been made in exercise of a data subject access right, and (b)the person making the request would have been entitled to receive information in response to that request.

(2) In this section, “data subject access right” means a right under

(a) Article 15 of the GDPR (right of access by the data subject);

(b) Article 20 of the GDPR (right to data portability);

(d) section 94 of this Act (intelligence services processing: right of access by the data subject).

(3) It is an offence for a person listed in subsection (4) to alter, deface, block, erase, destroy or conceal information with the intention of preventing disclosure of all or part of the information that the person making the request would have been entitled to receive.

(4) Those persons are—(a) the controller, and (b) a person who is employed by the controller, an officer of the controller or subject to the direction of the controller.

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Data Protection Policy

We currently collect and process the following information:

Names, addresses, phone numbers, email addresses and contacts of customers
Company Number and VAT Registration Number
Bank Details
Details of garage equipment held at premises

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To enable us to contact you to arrange for testing of your garage equipment
To carry out collections and deliveries to your premises

We use the information that you have given us in order to:

Meet a contractual obligation
Meet a legal obligation
Meet a vital interest
Perform a public task
Meet a legitimate purpose

We do not pass any personal information on to any third party.
You are able to remove your consent at any time. You can do this by contacting VOR Services Limited.
How we store your personal information:

Your information is securely stored and password protected on a database with supporting documentation on computers at the offices of VOR Services Limited.